Policy & Product Safety Information
(中文翻译见下文)
RETURN, EXCHANGE, REFUND POLICY:
We do not provide refunds, offer exchanges, or accept returns of food items. We do not offer a satisfaction guarantee. You are expected to read the product descriptions and ingredient lists.
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SHIPPING POLICY:
Your orders will be shipped from the product manufacturer directly. Order preparation to shipping time is 1 to 3 business days.
We report all mail theft and mail fraud to United Stated Postal Inspection Service (www.uspis.gov/report).
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PRODUCT EXPIRATION AND SAFETY INFORMATION:
Our products have a forty-five-day shelf life from the production date, which is usually one to three days before we ship your order. A white label on the bag containing the product production date and use-by/expiration date will be provided for your reference.
Our products are fully cooked before packing and will be shipped in food-grade bags. In addition to natural preservatives used in the products to prevent spoilage, each bag of jerky came with an oxygen absorber to prevent bacterial growth.
Our product quality will not be affected by cold and heat, such as summer hot weather, as long as the products are in the original packaging unopened.
All our products are produced in a commercial facility approved and regularly inspected by USDA-FSIS. Our production processes comply with the USDA guidelines
Fragrant Jerky is an authentic Singapore fire-grilled pork jerky (Bak Kwa) specialty shop in the United States. Since 2012, Fragrant Jerky products have been made fresh daily, flame-grilled to perfection individually by hand then sold on-premises as well as shipped to customers all over the world, including to US serving military personnel around the world (APO and FPO).
Our products are made to order, never pre-packaged. All Fragrant Jerky’s products are produced at our licensed commercial facilities in Los Angeles and are inspected by USDA-FSIS, Los Angeles Department of Public Health regularly.
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退货、换货、退款政策：
我们不提供退款、换货或接受食品退货。我们不提供满意保证。您应该在购买前阅读产品说明和成分列表并了解您所购买的产品。 您的订单将直接从产品制造商发货。订单准备到发货时间为 1 至 3 个工作日。购买前请阅读产品说明和成分列表并了解您所购买的产品。我们感谢您的理解。
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邮件政策：
您的订单将直接从新美香发货。订单准备到发货时间为 1 至 3 个工作日。递送时间/速度为 1 至 5 个工作日。我们感谢您的理解。
请注意：我们向美国邮政检验局United Stated Postal Inspection Service (www.uspis.gov/report) 报告所有邮件盗窃和邮件欺诈。
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产品有效期和安全信息：
我们的产品有效期是自生产之日算起四十五天，生产日通常是我们发货前的一到三天。袋子上有白色标签，上面写有产品生产日期和保质期/失效日期，供您参考。
我们的产品在包装前已完全煮熟，并用食品级袋运输。除了产品中使用的天然防腐剂以防止腐败外，每袋肉干还配有氧气吸收剂以防止细菌生长。
只要产品在未开封的原包装中，我们的产品质量就不会受到寒冷和炎热的影响，例如夏季炎热的天气。
我们所有的产品均在经 USDA-FSIS 批准并定期检查的商业设施中生产。 我们的生产流程符合美国农业部的指导方针。
新美香(美国)現烤肉干是正宗的新加坡风味现火烤猪肉干（Bak Kwa）专卖店。自2012年以来，新美香肉干产品每天新鲜制作，单独手工火焰烤至完美，然后在我们的零售专卖店销售并运往世界各地,包括运往在世界各地现役的美国军事人员(APO和FPO)。
我们的产品是每天按订单新鲜烤制的，从未预先包装。所有新美香的产品均在我们位于洛杉矶的牌照商业设施中生产，并由美国USDA-FSIS, 洛杉矶公共卫生部定期检查。
